Updates on the latest promos, special offers, and exclusive events.Maximizing your Globe At Home plan or Prepaid WiFi.You may also join Globe’s growing Viber communities of almost 8,000 members (as of January 2020!) for Globe At Home Postpaid Plan or Home Prepaid WiFi users and improve your Globe experience with digital perks and community-based advantages, such as: Globe has partnered with 32 residential communities of about 18,000 members in Metro Manila to establish Viber communities and provide real-time agent support from 8:00 AM to 6:00 PM daily and online support via Globe representatives outside these hours. Other Globe Hotline Alternatives at Your Fingertips Globe Viber Communities Fitness and lifestyle (spa, wellness, and personal trainer).Dining reservations and culinary experiences.Thea can help you with anything you may need regarding your Globe subscription, including concierge services, such as: Globe is also currently working to make her available on other messaging platforms. She’s fully accredited by the platform, so you’ll immediately recognize her with a small green check beside her name. Thea is accessible 24/7 through Messenger, and you can talk to her in English or Filipino. So, keep yourself on track with updates once Thea is available commercially to all Platinum customers. Thea is exclusively accessible for now to Globe ThePLATINUM Plan subscribers. Globe’s digital persona, Thea, the Digital Assistant, is a digitally-savvy Filipina millennial, credible and trustworthy. For Globe Platinum users: Thea, The Digital Assistant But if you prefer to air your concerns via landline, don’t worry. Use Globe’s digital assistant by dialing 211 using your Globe mobile or 808 with TM. No need to worry about how to call Globe’s customer service as it is now accessible in a few simple steps. The instructions are simple and easy to follow, too. Check your account balance, load your phone, get information, register for calls, text, and surfing promos, and claim rewards. Key in *143# on your mobile phone to access a full range of self-service customer options. Your prepaid Globe subscription still comes with the *143# functionality. Exclusively for your prepaid needs: *143# Bill delivery or account modifications for Globe myBusiness usersģ.Prepaid, postpaid, and Globe At Home account promos and rewards.You can also communicate more specific concerns and get guaranteed responses via Globe live chat about: No need to click too many links before getting an answer-how convenient is that? Receive instant and direct responses 24/7 from digitally savvy and intelligent chatbots that serve as Globe’s customer service chat. Getting solutions to your concerns is one chat away-Globe chat support is now on Messenger! Keep your Globe accounts up-to-date all the time, every time! Download the GlobeOne app from Google Play or App Store. It’s the perfect blend of comfort and convenience! Track your data allowance, check your monthly bill, redeem rewards, and so on-all in one place. Whether you have a prepaid or postpaid mobile, a postpaid broadband subscription, or both, you can enroll all your accounts and manage them on the GlobeOne app. True to its name, this one-stop channel allows you to manage all your Globe accounts seamlessly. Globe gives you the convenience of digital self-service customer channels that you can easily access for prompt support wherever and whenever. When you’re not in the mood to phone in your concerns through the Globe hotline, don’t fret. How to Contact Globe: Alternatives to Globe’s Customer Service Hotline
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